Privacy Policy
At Lightning Calls, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information when you use our services.
1. Information We Collect
We may collect the following types of information when you use our services:
- Personal Information: This includes information such as your name, email address, phone number, billing information, and customer number.
- Call Information: If you use our answering service, we may collect information related to your calls, including the caller’s name, phone number, and any messages left.
- Call Recordings: As part of our service, we may record calls for quality assurance, training, and dispute resolution purposes. By using our services, you consent to the recording of calls as described in this policy.
- Usage Data: We may collect data about how you use our website and services, including your IP address, browser type, and the pages you visit.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Service Provision: To provide, maintain, and improve our services, including processing transactions and managing customer accounts.
- Communication: To communicate with you about your account, services, or any inquiries you may have.
- Call Recordings: Call recordings are used for quality assurance, training, and resolving disputes. Recordings may also be reviewed to ensure compliance with our service standards.
- Legal Compliance: To comply with legal obligations and protect the rights and safety of our company, customers, and others.
- Marketing: With your consent, we may use your information to send you promotional materials about our services.
3. How We Protect Your Information
We implement a variety of security measures to maintain the safety of your personal information. This includes secure data storage, encryption, and access controls to prevent unauthorized access to your data.
4. Sharing Your Information
We do not sell or trade your personal information to third parties. However, we may share your information with trusted partners who assist us in providing our services, as well as when required by law.
5. Your Rights
You have the right to access, correct, or delete your personal information at any time. You may also object to the processing of your data or request that we restrict the processing of your data in certain circumstances.
6. Call Recording Consent
By using our answering services, you consent to the recording of calls as outlined in this policy. If you do not wish for your calls to be recorded, please inform us, and we will discuss alternative arrangements.
7. Changes to Our Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review our policy regularly to stay informed about how we are protecting your information.
8. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at privacy@lightningcalls.com.