Answering Service

Our answering service at Lightning Calls is designed to provide professional and reliable phone answering solutions for your business. Started by a former HVAC contractor, our service is built on a deep understanding of what customers need and expect when they call your business.

Our phone technicians are trained to answer calls with precision and care, ensuring that your customers receive the best possible service. Whether you need a basic answering service or a fully customized experience, we can tailor our service to meet your specific needs.

Our Commitment to Excellence

Why Choose Lightning Calls?

Industry Expertise

Developed by an HVAC contractor who understands customer needs.

Customizable Solutions

Customizable call handling to fit your business requirements.

24/7 Availability

24/7 availability to ensure you never miss a call.

Our Plans

Basic Plan

Up to 20 minutes of answered calls per week
Customizable call scripts
Real-time message delivery via email
Additional minutes availiable at $1.75 per minute
Option to auto-reject calls after minute limit is reached
Starting at 19.99 a week

Intermediate Plan

Up to 50 minutes of answered calls per week
Customizable call scripts
Real-time message delivery via email and SMS
Priority call handling
Additional minutes: $1.50 per minute
Option to auto-reject calls after minute limit is reached
Starting at 49.99 a week

Advanced Plan

Up to 100 minutes of answered calls per week
Customizable call scripts
Real-time message delivery via email, SMS, and phone notifications
Dedicated account manager
Additional minutes: $0.99 per minute
Option to auto-reject calls after minute limit is reached
Starting at 99.99 a week

Custom Plan

Unlimited minutes of answered calls /or custom minutes
Phone line included
Full customization of all features including answering messages and styles
Dedicated account manager and support team
Cold calls and lead generation for your business
Advanced call analytics and reporting - daily or weekly
Price: Contact us for pricing

Frequently Asked Questions

Discover how our most popular services can benefit your business.

What is Lightning Calls?

Lightning Calls is a professional support service provider offering a range of services including answering services, online management, dispatch services, and billing solutions tailored to meet the needs of businesses across various industries.

How do I sign up for your services?

Signing up for our services is easy! Simply visit the service page you are interested in and select the plan that best suits your needs. Follow the prompts to complete your registration, and one of our team members will be in touch to finalize the setup.

Are my calls recorded?

Yes, calls are recorded for quality assurance, training, and dispute resolution purposes. You can find more details in our Privacy Policy.

Can I customize how my calls are answered?

Absolutely! We offer customizable call scripts and handling procedures to ensure your calls are managed according to your specific requirements.

What online services do you offer?

We provide a comprehensive range of online services, including website management, professional email management, customer reviews management, and social media management. Visit our Online Services page for more details.

How do you manage my social media accounts?

Our social media management includes content creation, scheduling posts, responding to customer inquiries, and monitoring engagement. We work closely with you to ensure your social media presence aligns with your business goals.

What types of businesses can benefit from your dispatch services?

Our dispatch services are ideal for businesses that require efficient coordination of teams, vehicles, or deliveries. We cater to various industries, including HVAC, plumbing, electrical, and transportation.

Can I track the progress of my dispatches?

Yes, all of our dispatch plans include real-time tracking, allowing you to monitor the status and location of your dispatched teams or vehicles.

How does your billing service work?

Our billing service includes customized invoice generation, automated payment reminders, and detailed financial reporting. We tailor our services to meet the specific needs of your business, ensuring accuracy and efficiency.

Is there a setup fee for billing services?

Pricing for our billing services is customized based on your business’s needs. Contact us to discuss your requirements, and we’ll provide a tailored quote.

How do I contact support?

You can reach our support team by visiting our Contact Us page and selecting the “Support” option. Please provide your customer number and a brief description of your issue, and we will get back to you promptly.

What should I do if I want to cancel a service?

To cancel a service, please contact our support team through the Contact Us page. Select the “Support” option, choose the service you wish to cancel, and provide your customer number and reason for cancellation.