Amazing Customer Experiences. Together.

At Lightning Calls, we understand that every call matters. Whether it’s seamless customer service, managing business communications, or dispatch coordination, we ensure smooth operations. Focused on reliability, efficiency, and support, we handle the details so you can focus on success.

Trusted By

Proud to support businesses across various industries.

Our Story

Lightning Calls began as a solution to a common problem: how to effectively manage customer interactions without sacrificing quality or efficiency. Our founder, an HVAC contractor, experienced firsthand the challenges of handling incoming calls, scheduling, and dispatching services while running a successful business. This led to the creation of Lightning Calls—a service designed by contractors, for contractors.

Today, we are proud to offer a range of services that cater to businesses across various industries, helping them streamline their operations and enhance customer satisfaction.

Our Most Used Services

Discover how our most popular services can benefit your business.

Answering Service

Ensure that every call is answered with professionalism and personalized care. Our team handles your customer interactions as if they were our own.

Online Management

Manage your online presence with ease. From website management to social media and customer reviews, we've got you covered.

Dispatch Services

Streamline your operations with efficient dispatch services. Track and coordinate your team in real-time for maximum efficiency.

Claint says about us

"Lightning Calls has transformed how we handle customer calls. Their team is professional, friendly, and always makes our customers feel heard. It’s like having an in-house receptionist without the overhead. Highly recommend!"

– Jessica M

Retail Business Owner

"As a busy HVAC contractor, I can’t always answer calls. Lightning Calls has been a lifesaver. They handle every call with care and precision, and their customizable scripts ensure our brand voice is always consistent. Outstanding service!"

– Tom H

HVAC Contractor

"Our online presence was a mess before we partnered with Lightning Calls. They revamped our website, managed our social media, and even helped us respond to customer reviews. Now, we’re getting more leads than ever!"

– Rachel S

Spa Owner

"The dispatch services from Lightning Calls have been a game-changer for our field team. Real-time tracking and coordination have made us more efficient, and our customers love the faster response times. It’s a win-win!"

– Carlos D

Plumbing Services

"We switched to Lightning Calls for billing services, and it’s been a seamless experience. Their team is thorough, accurate, and always meets deadlines. It’s a huge weight off our shoulders!"

– Linda K

Medical Practice Manager

"We needed a fully customized solution for our business, and Lightning Calls delivered. From tailored call scripts to advanced analytics, they’ve exceeded our expectations. Their team truly cares about our success!"

– David P

Tech Startup Founder

Seamless Setup for Success

Your dedicated onboarding manager works with you to understand your business needs. We create a customized roadmap, set up processes, and prepare your team for a smooth launch.
Visual: A roadmap or a team meeting.

Building Your Dream Team

Our recruiting team combines advanced sourcing and headhunting techniques to find the best talent. We interview, test, and curate a team that aligns with your business goals.
Visual: A recruitment process or a team being interviewed.

Expertise Through Certification

Our training team collaborates with you to develop comprehensive training materials and a certification plan. We ensure your team is fully prepared to deliver exceptional service.
Visual: A training session or a certification badge.

Dedicated Support for Your Business

Your custom team is 100% dedicated to your business. They are assigned a manager, and we continuously monitor KPIs and goals to ensure optimal performance.
Visual: A team working or a KPI dashboard.

Partnering for Progress

Your customer support manager works closely with you to identify areas for improvement. We help you project manage your team and implement strategies for ongoing success.
Visual: A progress chart or a team brainstorming.

Scaling with You

As your business grows, we adapt and expand our services to meet your evolving needs. Our goal is to be your long-term partner in success.
Visual: A growing graph or a handshake.

Frequently Asked Questions

Discover how our most popular services can benefit your business.

What is Lightning Calls?

Lightning Calls is a professional support service provider offering a range of services including answering services, online management, dispatch services, and billing solutions tailored to meet the needs of businesses across various industries.

How do I sign up for your services?

Signing up for our services is easy! Simply visit the service page you are interested in and select the plan that best suits your needs. Follow the prompts to complete your registration, and one of our team members will be in touch to finalize the setup.

Are my calls recorded?

Yes, calls are recorded for quality assurance, training, and dispute resolution purposes. You can find more details in our Privacy Policy.

Can I customize how my calls are answered?

Absolutely! We offer customizable call scripts and handling procedures to ensure your calls are managed according to your specific requirements.

What online services do you offer?

We provide a comprehensive range of online services, including website management, professional email management, customer reviews management, and social media management. Visit our Online Services page for more details.

How do you manage my social media accounts?

Our social media management includes content creation, scheduling posts, responding to customer inquiries, and monitoring engagement. We work closely with you to ensure your social media presence aligns with your business goals.

What types of businesses can benefit from your dispatch services?

Our dispatch services are ideal for businesses that require efficient coordination of teams, vehicles, or deliveries. We cater to various industries, including HVAC, plumbing, electrical, and transportation.

Can I track the progress of my dispatches?

Yes, all of our dispatch plans include real-time tracking, allowing you to monitor the status and location of your dispatched teams or vehicles.

How does your billing service work?

Our billing service includes customized invoice generation, automated payment reminders, and detailed financial reporting. We tailor our services to meet the specific needs of your business, ensuring accuracy and efficiency.

Is there a setup fee for billing services?

Pricing for our billing services is customized based on your business’s needs. Contact us to discuss your requirements, and we’ll provide a tailored quote.

How do I contact support?

You can reach our support team by visiting our Contact Us page and selecting the “Support” option. Please provide your customer number and a brief description of your issue, and we will get back to you promptly.

What should I do if I want to cancel a service?

To cancel a service, please contact our support team through the Contact Us page. Select the “Support” option, choose the service you wish to cancel, and provide your customer number and reason for cancellation.